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Due to current delays at the customs the processing of your return will take a bit longer than usual. We expect to solve this issue within the next week and therefore kindly ask for your patience. As soon as your return has been booked you will receive an email confirmation from us.
Are the items you ordered not what you imagined? Do you want to send them back? No problem! Simply complete the returns slip enclosed with your order and return it with the items you don’t want. We enclose a return sticker in every package so that you can return any items you don’t want free … Read on
We process returns very quickly. As soon as your return package has been booked in, we do everything we can to make sure you get your money back as quickly as possible. We usually refund the amount on the same day.
You have 100 days from receiving your package to try on your items in the comfort of your own home and return them to us, free of charge.
In the unlikely event that this happens, simply contact our customer service and our member of staff will quickly send you a new one.
It’s usual to order a selection of items to try on and only keep those you really like. To us it’s only natural that you don’t have to pay to return the items you don’t really want.
Return any items you don’t want to us within 100 days of receipt, free of charge, and simply place a new order if the items you want are available.
Contact our customer service if this happens and report it to a member of staff. They will then immediately contact the returns department to clear up any problems. You’ll then get a direct response from us.
You are not happy with the quality of an ordered stye and would like to submit a complaint? Doing this is just as uncomplicated as a normal shipment return. Simply fill out the return slip that came with your order and place it with the items you would like to return. Instead of the return … Read on