1. PARTICIPATING IN ESPRIT FRIENDS
Esprit Europe GmbH, Esprit-Allee, 40882 Ratingen, Germany (hereinafter referred to as “Esprit”) runs Esprit Friends and manages the e-points, which are credited as described below for purchases made with a valid Esprit Friends card. To be able to participate in Esprit Friends you must accept the following conditions, either by completing, signing and submitting the application or by registering online at www.esprit-friends.com.
Any individual person above the age of 16 may participate in Esprit Friends provided that their place of residence is in the country in which they are applying for membership. Participation is free.
2. COLLECTING E-POINTS
Every time you purchase an item from one of our participating stores (identifiable by the Esprit Friends symbol on the entrance door) and present your valid Esprit Friends card or in our e-shop on www.esprit.co.uk by entering your Esprit Friends card number , we will credit 3% of the purchase value in the form of e-points directly to your personal Esprit Friends membership account.
e-points that have not been converted into vouchers (because you have not collected the required 450 e-points within the relevant 12 month period) or have not been redeemed in our online store (e-shop on www.esprit.co.uk) within a period of 12 months from the relevant date of purchase will lapse and become void.
One e-point is the equivalent to £ 0.01.
3. VOUCHERS OR REDEEMING E-POINTS IN THE E-SHOP AT WWW.ESPRIT.CO.UK
Each time you collect 450 e-points or more within a period of 12 months, Esprit will reward you by sending you a voucher equal to the value of your collected e-points. After sending your first voucher, Esprit will check the balance of your Esprit Friends membership account monthly to see whether you have collected 450 e-points or more and if so will send you another voucher equal to the value of your collected e-points.
e-points are valid for 12 months; if you do not use the e-points within this 12 month period then they are going to be erased from your account. A voucher can be redeemed until the end of the expiration date indicated on such voucher in all participating Esprit stores bearing the Esprit Friends symbol. The Esprit Friends voucher for members in Australia and New Zealand is only valid in Australia and New Zealand. The Esprit Friends voucher for members in China is only valid in China. The Esprit Friends voucher for members in Europe is only valid in Europe.
For a purchase in our online shop (e-shop on www.esprit.co.uk) you may use your e-points directly as soon as you have collected at least 250 e-points. If you have received a voucher, you can re-convert the voucher into e-points at any time in our e-shop and redeem them against your next online purchase. If you choose to sign up online on www.esprit-friends.com for your Esprit Friends membership, Esprit assumes that you prefer our online shop (e-shop on www.esprit.co.uk) and by default will not send you vouchers. However, if you wish to receive vouchers (in addition to being able to use your e-points on our online shop), you can change your personal settings in your Esprit Friends account on www.esprit-friends.com in this regard.
e-points may not be redeemed for cash.
4. ESPRIT FRIENDS GOLD CARD
As soon as you reach between 900 and 1,799 e-points within 12 months (purchase value between £ 300.00 and £ 599.00) by purchasing Esprit products, we’ll automatically send you your personal gold card. The gold card is valid for 24 months and is non transferable. If you reach between 900 and 1799 e-points once more by purchasing products during this time, we will automatically send you a new gold card and if not, you’ll get your usual Friends card back.
5. ESPRIT FRIENDS PLATINUM CARD
As soon as you reach between 1,800 e-points within 12 months (purchase value of £ 600,00) by purchasing Esprit products, we’ll automatically send you your personal platinum card. The platinum card is valid for 24 months and is non transferable. If you reach 1,800 e-points once more by purchasing products during this time, we will automatically send you a new platinum card and if not, you’ll get your usual Friends card back. If your purchases leave you just short of 1,800 but you have accumulated enough points for gold status, we will of course issue you with the gold card.
6. LOST CARDS AND LIABILITY
You can apply for a replacement card from Esprit if you lose your Esprit Friends card. Please immediately contact Esprit if you suspect that a third party has gained knowledge of your PIN. Esprit shall only be liable for damage that occurs due to late or completely absent information, in cases of intent and due to gross negligence by Esprit or its vicarious agents.
As an additional service for Esprit Friends, Esprit shall undertake to send you information about Esprit products, services and your e-points, as well as invitations to events and special campaigns near you. You have a revocable right to receive this information by email instead of post by providing your email address. Esprit sends most information and invitations exclusively via email for financial reasons.
8. CANCELLATION AND TERMINATION
You can cancel your participation with Esprit Friends at any time without observing a notice period as follows:
By giving written notice by post to: Esprit Europe GmbH, Esprit Friends c/o defacto marketing GmbH, 90307, Nuremberg, Germany,
By giving notice by email to Esprit’s customer service at firstname.lastname@example.org
Esprit can cancel this agreement at any time subject to a notice period of three months. The right to cancellation without notice for an important reason is hereby not affected. All cancellations must be made in writing. You are obliged to destroy your Esprit Friends card upon expiry of the notice period and no longer use it.
9. CHANGES TO THE ESPRIT FRIENDS SYSTEM/PARTICIPATION CONDITIONS
Esprit reserves the right to discontinue, supplement or change the Esprit Friends system under observation of a reasonable notice period and also without observing this period where good cause exists to guard your interests. Esprit also reserves the right to change or supplement these participation conditions if this is necessary in the interest of a simple and secure transaction and particularly to prevent improper use. You shall be informed of any changes in writing to the last address provided to us. A change shall be deemed accepted if you do not object within one month after the date of the post mark in accordance with the section “cancellation and termination” or if you use your Esprit Friends card after this period has expired. Esprit will inform you of the change to the participation conditions in a separate corresponding message.
Please direct all enquiries regarding the Esprit Friends system to: Esprit Europe GmbH Esprit Friends c/o defacto Marketing GmbH, 90307 Nuremberg, Germany
Last updated 06/2015