How can we help you?

The current restrictions also pose challenges for our customer service.We can therefore temporarily not offer the subsequent addition of a voucher to your order.As an Esprit Friend, you can also add a voucher yourself in My Esprit, if your package has not yet been sent.Thank you for your understanding.

Since a lot of orders are being received at the moment, there may be delays of up to 8 days while processing your returns. You will of course be informed immediately by email as soon as we have processed them. Thank you for your patience.

On average, about 2-4 working days are needed for the arrival of your parcel with your favourite styles. You can find info on all shipment types and their delivery times here.

How does the withdrawal of the United Kingdom from the European Union affect my order in the Esprit Online Shop?  As our warehouse is in Germany, you understandably wonder how we are going to deal with the new situation and how this will affect your orders in the Esprit Online Shop.  First of all, be ... Read on

After placing your order, you understandably want to receive your new Esprit styles as quickly as possible. Here is an overview of our different delivery options and costs as well as how long they take. Standard delivery Delivery is made by Parcelforce. Your parcel will be ready for delivery and handed over the delivery company ... Read on

How does the withdrawal of the United Kingdom from the European Union affect my order in the Esprit Online Shop?  As our warehouse is in Germany, you understandably wonder how we are going to deal with the new situation and how this will affect your orders in the Esprit Online Shop.  First of all, be ... Read on

Found the perfect item? Great! Now select the colour (1) and size (2) you want and put it in the “shopping bag” (3). Tip: If the size you want is already sold out, we’ll inform you if it comes back in stock within the next 30 days. It’s really easy to do: just click on ... Read on

High shipping costs spoil the fun of online shopping. We know this, that's why the standard shipping fees only cost you £ 2.99.

Please let us know which items were missing from your delivery or which items were not booked on your return. If you received your package damaged, please send us photos of the damaged package stating the missing items to: info@esprit.co.uk Thanks for your help.

Please let us know which items were missing from your delivery or which items were not booked on your return. If you received your package damaged, please send us photos of the damaged package stating the missing items to: info@esprit.co.uk Thanks for your help.

As long as your order has not been shipped, our customer service can change the delivery address for you, add a voucher and cancel individual items or even the entire order. It is not possible to subsequently change the size or colour of an ordered style, or to add another item. In this case, we ... Read on

Currently, it is not possible to add a voucher once you placed an order. In this case, we recommend that you simply cancel the order through customer service and place a new order and redeem the voucher there. As long as your order has not been dispatched, our customer service will help you to redeem ... Read on

Do not wash Hand wash, max. 40° C Normal washing cycle 30°C Machine load: full Delicate cycle 30°C Machine load: only make machine half full Special delicate cycle 30°C Machine load: only 1 to 2kg Select washing cycle for wool and silk In addition, with wool and silk, use a special detergent Normal washing cycle ... Read on

Always check pockets before washing! A tissue, a note...these things can ruin a great washing experience. Don’t forget to close all zips on jackets and trousers so that the sharp teeth do not damage any other items. Any underwear or tights should be put in a washing bag so that you don’t have to waste ... Read on

The perfect look is one thing, but exactly how hard is it to preserve and what do I have to look out for? How is the item tailored, how does it fit, what material is it made from? -->  You can find all this information in the online shop with a simple click: Go to ... Read on

Simply login to your Friends account and edit your surname, address, e-mail address and telephone number under “Data” (1). click Data

How does the withdrawal of the United Kingdom from the European Union affect my order in the Esprit Online Shop?  As our warehouse is in Germany, you understandably wonder how we are going to deal with the new situation and how this will affect your orders in the Esprit Online Shop.  First of all, be ... Read on

Are the items you ordered not what you imagined? Do you want to send them back? No problem! Simply complete the returns slip enclosed with your order and return it with the items you don’t want. We enclose a return sticker in every package so that you can return any items you don’t want free ... Read on

How does the withdrawal of the United Kingdom from the European Union affect my order in the Esprit Online Shop?  As our warehouse is in Germany, you understandably wonder how we are going to deal with the new situation and how this will affect your orders in the Esprit Online Shop.  First of all, be ... Read on

You are not happy with the quality of an ordered stye and would like to submit a complaint? Doing this is just as uncomplicated as a normal shipment return. Simply fill out the return slip that came with your order and place it with the items you would like to return. Instead of the return ... Read on

Becoming an Esprit Friend is very simple! In the Online Shop, you can place your preferred styles in the shopping bag as usual before checking out. Once there, select "I am a new customer" (1) and finalise your order as you always do. click continue in the field I am a new customer If you ... Read on

There is a link to unsubscribe (1) in every newsletter. Click it to take a break from the newsletter. click unsubscribe from newsletter Of course you can also reach us by phone on 020 34 99 77 61 (landline) and let our colleagues take care of it for you.

If our online shop isn’t quite doing what you want it to, there are usually two reasons: Reason 1: Your browser does not currently support Java. If this is the case you can simply activate it yourself. We’ll tell you how to do that in a moment. Reason 2: There is obsolete data on file ... Read on