Returns – what’s the procedure?

return-form_hd Are the items you ordered not what you imagined? Do you want to send them back? No problem!
Simply complete the returns slip enclosed with your order and return it with the items you don’t want.
affix-label_hd We enclose a return sticker in every package so that you can return any items you don’t want free of charge. Stick it on the return package so that it is clearly visible and hand it in to your nearest post office ready for dispatch.
Very important! Make sure you keep the delivery receipt until you have received a return confirmation from us. This receipt is proof of your return.

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